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Note: All prices in US Dollars
Shopping Basket
Cat Trees showing a Blue paw are recommended for de-clawed cats, while those showing both Blue and Red paws we recommend for all cats.
Alternate Payment Method
eLayaway makes it easy to afford the things you want most. Like traditional layaway, eLayaway allows you to make payments on any of our Cat Trees, with delivery upon payment in full. Membership in eLayaway is FREE and there are no credit checks! |
Guarantee and Warranty
Limited Warranty All products produced by Great Lakes Pet Furniture have a five-year limited warranty on construction and stability. The warranty covers normal indoor use by household cats and is voided if the product is used outdoors, if it is misused, damaged while transporting (other than initial delivery), used by other animal species, and by acts of nature. This warrant does not apply to carpet wear and tear. Please note: the modular construction of our cat furniture permits easy replacement of platforms, leaves, and petals that show excessive wear and tear without the need to replace the entire cat tree. Contact us for more information. Great Lakes Pet Furniture does not pay shipping and/or handling on warranty returns, but we will pay shipping to get the item back to you. Any item returned under this policy will be repaired to useable condition or replaced at the discretion of Great Lakes Pet Furniture, and returned to the customer. Refunds are not allowed, with the exception of what is stated in our "Return Policy". Shipping Shipping of all Cat Trees will be by UPS Ground. The Spider Flower and The Acorn ship in one box and come fully assembled. The Tropical Flower, Purple Passion and the medium Black Eyed Susan are shipped in one box but do require some assembly. The Sunflower, Black Eyed Susan, and Little Oak are shipped in two boxes, and the Big Oak and Jack-n-Beanstalk are shipped in three boxes. Deliveries within Michigan: Great Lakes Pet Furniture will deliver and assemble any unit to any address in the Lower Peninsula of the State of Michigan for a flat fee of $150.00. Email us for further information. Return Policy If for any reason you are not completely satisfied with the Cat Tree you purchased from Great Lakes Pet Furniture you can return the product within 14 days for a full refund, minus the shipping costs, providing: 1. You must call our Customer Service Department for a “Return Authorization Number” (RAN). Any item returned to us without an RAN will be refused. 2. All returns to Great Lakes Pet Furniture must be in the original shipping containers and wrapped in the protective material as when received. The return shipment must include all manuals and accessories. The Cat Tree must be free of any damage, free of all cat hair, and not have any stains or markings. 3. It is highly recommended that you purchase insurance on the Cat Tree prior to shipping it back to us. It’s normally a minimal amount to protect your investment because you are responsible for any damage to the unit in returning it. 4. Items that are not returnable include: Any “one of a kind” units or any custom built units. Damaged Merchandise All shipments are fully insured when they leave our factory. If upon receipt you notice exterior damage to a box, (more than normal “rub” marks) please ask the delivery person to open the box for inspection. If the Cat Tree is damaged in any way refuse delivery, and notify us immediately either by email of phone and we will expedite another unit to you. If the damage is not discovered until after the delivery person has left and you have unboxed the unit, please notify us immediately by email or phone, and we will make arrangements to replace the unit. Remember to keep all containers and packing material in the event the unit is returned. Cancelled Orders Our normal turn time from receipt of order to shipment is eight business days. If you cancel your order and the unit has not yet been built there will be a $25.00 processing fee. If the unit has been built but not packaged for shipment at time of cancellation there will be a 12% cancellation fee (minimum of $25.00). If the order has been built and packaged for shipment at time of cancellation the fee is 15% (minimum of $30.00). If your order has been shipped and is enroute at time of cancellation, the fee is 20% (minimum of $50.00) plus the actual round-trip shipping costs.
"Dogs have owners; cats have staff." - Unknown
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Cat First Aid Great reference guide and valuable resource to prepare you to handle many cat health emergencies arising from sudden illness or injury. Only $19.95 with free shipping. Order today.
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Cat Tree Furniture dba Great Lakes Pet Furniture |
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